Customer Care Onboarding Specialist

hace 3 días

Barcelona, Barcelona, España Penta A tiempo completo
About the Role

We are seeking a highly skilled Customer Care Onboarding Specialist to join our Italian onboarding team. As a key member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance.

Key Responsibilities
  • Guide Italian customers through the account opening process, ensuring a smooth onboarding experience.
  • Maintain a high conversion rate (currently 54%) for account openings while adhering to compliance standards.
  • Contribute to maintaining or improving our impressive CSAT score.
  • Participate in projects aimed at streamlining processes and enhancing customer communication.
  • Collaborate with team members to identify areas for improvement in our onboarding procedures.
About Your Future Manager

Francesca has been leading our Italian onboarding team since 2021. She believes in giving team members the freedom to organize their time while providing regular check-ins and support.

About You

We are looking for a proactive and detail-oriented individual with a background in customer service, preferably in the financial sector. You should be fluent in Italian and English, with Spanish being a plus. You will be working in a dynamic and fast-growing fintech environment, supporting high-profile clients who are shaping the future of business.

We value critical thinking and encourage team members to contribute ideas for process improvement. You will be part of a supportive team that helps each other to be the best they can be. Embrace a culture of continuous improvement and autonomy, with daily team meetings and problem-solving sessions.

What We Offer
  • A competitive salary package.
  • A meal voucher.
  • Public transportation reimbursement (part or global).
  • A great health insurance (depending on the country).
  • Employee well-being initiatives: access to take care of your mental health and great offers for sports and wellness activities.
  • A progressive disability and parenthood policy as part of our commitment to the (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners.
  • Monthly team events.
Our Hiring Process

Our hiring process typically lasts 20 working days and offers usually follow within 48 hours. We will send you an interview guide so you can best prepare yourself.

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