Customer Care Onboarding Specialist
hace 2 semanas
We are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in delivering exceptional customer experiences for Qonto's Italian customers.
Key Responsibilities- Guide Italian customers through the account opening process, ensuring a seamless onboarding experience.
- Maintain a high conversion rate for account openings while adhering to compliance standards.
- Contribute to maintaining or improving our impressive CSAT score.
- Participate in projects aimed at streamlining processes and enhancing customer communication.
- Collaborate with team members to identify areas for improvement in our onboarding procedures.
We are looking for a highly motivated and experienced customer service professional with a background in the financial sector. You should be fluent in Italian and English, with Spanish being a plus. Strong attention to detail, excellent communication skills, and the ability to multitask effectively are essential for this role.
What We Offer- A dynamic and fast-growing fintech environment.
- A supportive team that helps each other to be the best they can be.
- A culture of continuous improvement and autonomy.
- Daily team meetings and problem-solving sessions.
- A competitive salary package.
- A meal voucher.
- Public transportation reimbursement.
- A great health insurance.
- Employee well-being initiatives.
- A progressive disability and parenthood policy.
- Monthly team events.
We will send you an interview guide so you can best prepare yourself. Our hiring process typically lasts 20 working days, and offers usually follow within 48 hours.
-
Customer Care Onboarding Specialist
hace 2 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in delivering exceptional customer experiences for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process,...
-
Customer Care Onboarding Specialist
hace 2 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in delivering exceptional customer experiences for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process,...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic Customer Care team in Barcelona. As a key member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance, working closely with Francesca, our experienced team lead based in Paris.Key...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic Customer Care team in Barcelona. As a key member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance, working closely with Francesca, our experienced team lead based in Paris.Key...
-
Head of Customer Onboarding
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...
-
Head of Customer Onboarding
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...
-
Customer Care Onboarding Specialist
hace 3 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our team in Italy. As a key member of our onboarding team, you will play a crucial role in ensuring a seamless onboarding experience for our Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process, ensuring a smooth onboarding...
-
Customer Care Onboarding Specialist
hace 3 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our team in Italy. As a key member of our onboarding team, you will play a crucial role in ensuring a seamless onboarding experience for our Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process, ensuring a smooth onboarding...
-
Customer Care Onboarding Specialist
hace 3 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our Italian onboarding team. As a key member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance.Key ResponsibilitiesGuide Italian customers through the account opening process, ensuring a smooth onboarding...
-
Customer Care Onboarding Specialist
hace 3 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our Italian onboarding team. As a key member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance.Key ResponsibilitiesGuide Italian customers through the account opening process, ensuring a smooth onboarding...
-
Customer Care Onboarding Specialist
hace 3 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe're seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona, supporting our Italian customers in their onboarding journey with Qonto.As a key member of our Italian onboarding team, you'll play a crucial role in ensuring a seamless account opening experience for our customers, while maintaining our...
-
Customer Care Onboarding Specialist
hace 3 días
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe're seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona, supporting our Italian customers in their onboarding journey with Qonto.As a key member of our Italian onboarding team, you'll play a crucial role in ensuring a seamless account opening experience for our customers, while maintaining our...
-
Customer Onboarding Support Specialist
hace 3 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're on a mission to empower independent hoteliers and help them focus on what matters most - crafting exceptional experiences for their guests. As a Customer Onboarding Support Specialist, you'll be part of our front-line team, facilitating product adoption and reflecting our high level of service to clients.Your MissionsAs a key member of...
-
Customer Onboarding Support Specialist
hace 3 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're on a mission to empower independent hoteliers and help them focus on what matters most - crafting exceptional experiences for their guests. As a Customer Onboarding Support Specialist, you'll be part of our front-line team, facilitating product adoption and reflecting our high level of service to clients.Your MissionsAs a key member of...
-
Customer Onboarding Support Specialist
hace 3 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're looking for a skilled Customer Onboarding Support Specialist to join our team at Amenitiz. As a key member of our Customer Onboarding team, you'll play a crucial role in ensuring our clients have a seamless onboarding experience.Key ResponsibilitiesProvide timely and accurate responses to customer queries via phone or email.Update...
-
Customer Onboarding Support Specialist
hace 3 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're looking for a skilled Customer Onboarding Support Specialist to join our team at Amenitiz. As a key member of our Customer Onboarding team, you'll play a crucial role in ensuring our clients have a seamless onboarding experience.Key ResponsibilitiesProvide timely and accurate responses to customer queries via phone or email.Update...
-
Customer Care Specialist
hace 3 días
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Onboarding Specialist to join our team in the Netherlands....
-
Customer Care Specialist
hace 3 días
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Onboarding Specialist to join our team in the Netherlands....
-
Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Mytraffic A tiempo completo{"title": "Onboarding Specialist", "content": "About the RoleMytraffic is seeking an experienced Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers, from sales handover to the end of the onboarding phase (0 to 3 months).Key ResponsibilitiesOnboard all...
-
Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Mytraffic A tiempo completo{"title": "Onboarding Specialist", "content": "About the RoleMytraffic is seeking an experienced Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers, from sales handover to the end of the onboarding phase (0 to 3 months).Key ResponsibilitiesOnboard all...