Customer Care Onboarding Specialist

hace 3 días

Barcelona, Barcelona, España Penta A tiempo completo
About the Role

We are seeking a highly skilled Customer Care Onboarding Specialist to join our team in Italy. As a key member of our onboarding team, you will play a crucial role in ensuring a seamless onboarding experience for our Italian customers.

Key Responsibilities
  • Guide Italian customers through the account opening process, ensuring a smooth onboarding experience
  • Maintain a high conversion rate for account openings while adhering to compliance standards
  • Contribute to maintaining or improving our impressive CSAT score
  • Participate in projects aimed at streamlining processes and enhancing customer communication
  • Collaborate with team members to identify areas for improvement in our onboarding procedures
About You

We are looking for a highly motivated and detail-oriented individual with a background in customer service, preferably in the financial sector. You should be fluent in Italian and English, with Spanish being a plus. You should also possess strong attention to detail, excellent communication skills, and the ability to multitask effectively.

What We Offer

We offer a competitive salary package, a dynamic and inclusive work environment, and opportunities for professional growth and development. You will also have access to a range of benefits, including a meal voucher, public transportation reimbursement, and a great health insurance plan.

Our Hiring Process

Our hiring process typically lasts 20 working days and includes interviews with your Talent Acquisition Manager and future managers, as well as a remote exercise to demonstrate your skills. We will send you an interview guide so you can best prepare yourself.

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