Customer Care Onboarding Specialist

hace 4 semanas


Barcelona, Barcelona, España Qonto A tiempo completo
About the Role

We're seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in establishing our presence in the Netherlands and ensuring seamless onboarding and exceptional support for our new customers.

As a Customer Care Onboarding Specialist, you will be responsible for providing sharp, quick technical support and guiding our Dutch customers through the account opening process. You will also be the voice of our customers, using their feedback to continuously improve our product and maintain the 'WOW' effect that our customers love.

You will work closely with Francesca, our Team Leader, to establish internal processes that better respond to customer requests and take ownership of your work. You will identify anomalies, optimize and set up new ways of problem-solving, and keep your colleagues up to date on all of this.

What you can expect:

  • Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.
  • Collaborate in a team that values cooperation, communication, and continuous improvement.
  • Master cutting-edge customer service tools like Zendesk, Notion, and Mayday.
  • Hands-on culture, take on responsibilities and decision-making.

About your future manager:

Francesca is Team Leader for Qonto's Italian team within the Onboarding department. She has a strong background in customer service and is passionate about building a welcoming environment where everyone can thrive.



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