Customer Onboarding Specialist

hace 3 semanas


Barcelona, Barcelona, España Siteminder A tiempo completo

We're looking for a talented Customer Onboarding Specialist to join our team in Barcelona. As a key member of our customer success team, you'll be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.

You'll use an engaging and informative style to ensure our customers understand how to use our products and benefit from all its features. We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.

We're a diverse and inclusive company that values individual contributions and encourages diverse teams. Our culture enables our employees to bring their unique selves to work and be proud of doing so.

As a Customer Onboarding Specialist, you'll be responsible for:

  • Qualifying customer requirements and identifying the appropriate setup requirements
  • Preparing customers for core product implementation
  • Delivering high-standard customer training on our chosen SiteMinder product via digital communication platforms
  • Clearly communicating SiteMinder's support procedures to customers to ensure ongoing satisfaction with our customer service
  • Taking ownership of customer problems and seeking to identify, respond, and resolve any customer issues
  • Driving customer projects forward and taking ownership of each project meeting its objectives

We're looking for someone with:

  • Proven customer service experience with a passion for providing a premium customer experience
  • Tech-savvy with a sound knowledge of all things technology
  • Experience working towards targets and being goal-oriented
  • Language skills in Spanish, English, and Portuguese (with a plus for additional languages)

We offer a range of benefits and perks, including a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package.



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