Customer Onboarding Specialist
hace 3 semanas
We're looking for a talented Customer Onboarding Specialist to join our team in Barcelona. As a key member of our customer success team, you'll be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.
You'll use an engaging and informative style to ensure our customers understand how to use our products and benefit from all its features. We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.
We're a diverse and inclusive company that values individual contributions and encourages diverse teams. Our culture enables our employees to bring their unique selves to work and be proud of doing so.
As a Customer Onboarding Specialist, you'll be responsible for:
- Qualifying customer requirements and identifying the appropriate setup requirements
- Preparing customers for core product implementation
- Delivering high-standard customer training on our chosen SiteMinder product via digital communication platforms
- Clearly communicating SiteMinder's support procedures to customers to ensure ongoing satisfaction with our customer service
- Taking ownership of customer problems and seeking to identify, respond, and resolve any customer issues
- Driving customer projects forward and taking ownership of each project meeting its objectives
We're looking for someone with:
- Proven customer service experience with a passion for providing a premium customer experience
- Tech-savvy with a sound knowledge of all things technology
- Experience working towards targets and being goal-oriented
- Language skills in Spanish, English, and Portuguese (with a plus for additional languages)
We offer a range of benefits and perks, including a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package.
-
Customer Onboarding Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're on a mission to empower independent hoteliers and help them focus on what matters most - crafting exceptional experiences for their guests. As a Customer Onboarding Support Specialist, you'll be part of our front-line team, facilitating product adoption and reflecting our high level of service to clients.Your MissionsAs a key member of...
-
Customer Onboarding Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're on a mission to empower independent hoteliers and help them focus on what matters most - crafting exceptional experiences for their guests. As a Customer Onboarding Support Specialist, you'll be part of our front-line team, facilitating product adoption and reflecting our high level of service to clients.Your MissionsAs a key member of...
-
Customer Care Onboarding Specialist
hace 3 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe're seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in establishing our presence in the Netherlands and ensuring seamless onboarding and exceptional support for our new customers.As a Customer Care Onboarding Specialist, you will...
-
Customer Care Onboarding Specialist
hace 3 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in ensuring a seamless onboarding experience for our customers.As a Customer Care Onboarding Specialist, you will be responsible for providing exceptional support to our...
-
Customer Onboarding Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're looking for a skilled Customer Onboarding Support Specialist to join our team at Amenitiz. As a key member of our Customer Onboarding team, you'll play a crucial role in ensuring our clients have a seamless onboarding experience.Key ResponsibilitiesProvide timely and accurate responses to customer queries via phone or email.Update...
-
Customer Onboarding Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're looking for a skilled Customer Onboarding Support Specialist to join our team at Amenitiz. As a key member of our Customer Onboarding team, you'll play a crucial role in ensuring our clients have a seamless onboarding experience.Key ResponsibilitiesProvide timely and accurate responses to customer queries via phone or email.Update...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in delivering exceptional customer experiences for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process,...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in delivering exceptional customer experiences for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process,...
-
Customer Care Onboarding Specialist
hace 2 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the Role:We are seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in establishing our presence in the Netherlands and ensuring seamless onboarding and exceptional support for our new customers.Your Key Responsibilities:Delight our Dutch...
-
Customer Care Onboarding Specialist
hace 2 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to small and medium-sized enterprises (SMEs) and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job SummaryWe are seeking a highly motivated and customer-centric individual to join our Onboarding team...
-
Customer Care Onboarding Specialist
hace 1 mes
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in delivering exceptional customer experiences for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process,...
-
Customer Care Onboarding Specialist
hace 1 mes
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in delivering exceptional customer experiences for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process,...
-
Customer Onboarding Specialist
hace 3 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAbout UsAt SiteMinder, we believe that our employees' individual contributions drive our success. We strive to create a diverse and inclusive culture that enables our employees to bring their unique perspectives to work.Our MissionWe're a team of innovators who love technology, but know that hoteliers want things to be simple. Since 2006, we've been...
-
Customer Onboarding Expert
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAbout the RoleWe're seeking a highly skilled Customer Onboarding Specialist to join our team in Barcelona, Spain. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.Key ResponsibilitiesDeliver engaging and informative software training to...
-
Customer Onboarding Expert
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAbout the RoleWe're seeking a highly skilled Customer Onboarding Specialist to join our team in Barcelona, Spain. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.Key ResponsibilitiesDeliver engaging and informative software training to...
-
Customer Care Onboarding Specialist
hace 3 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in shaping the onboarding experience for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process, ensuring a...
-
Customer Onboarding Team Specialist
hace 2 días
Barcelona, Barcelona, España Siteminder A tiempo completoAbout the RoleWe're looking for a skilled Customer Onboarding Specialist to join our team at SiteMinder. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.Key ResponsibilitiesQualify customer requirements and identify the appropriate...
-
Customer Care Onboarding Specialist
hace 2 meses
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic Customer Care team in Barcelona. As a key member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance, working closely with Francesca, our experienced team lead based in Paris.Key...
-
Customer Care Onboarding Specialist
hace 2 meses
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic Customer Care team in Barcelona. As a key member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance, working closely with Francesca, our experienced team lead based in Paris.Key...
-
Customer Care Onboarding Specialist
hace 3 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the Role:We are seeking a highly skilled Customer Care Onboarding Specialist to join our Italian onboarding team in Barcelona. As a key member of our customer care team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance.Key Responsibilities:Guide Italian customers through the account opening process,...