Customer Onboarding Specialist
hace 4 semanas
At SiteMinder, we believe that our employees' individual contributions drive our success. We strive to create a diverse and inclusive culture that enables our employees to bring their unique perspectives to work.
Our MissionWe're a team of innovators who love technology, but know that hoteliers want things to be simple. Since 2006, we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
Our ValuesWe value diversity, inclusivity, and teamwork. We believe that our differences are what drive innovation and success.
Job DescriptionWe're seeking a Customer Onboarding Specialist to join our team in Barcelona. As a Customer Onboarding Specialist, you will provide software training to our hotel customers across Europe via screenshare, chat, and phone.
You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features. We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.
All we ask of you is an amazing, go-getting attitude and your passion for providing and striving for a positive customer experience.
Responsibilities- Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
- Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
- Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
- Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
- Drive customer projects forward, taking ownership of each project meeting its objectives
You will have proven customer service experience with a passion for providing a premium customer experience. You are tech savvy with a sound knowledge of all things technology. You have worked towards targets and are goal oriented. Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus.
Language SkillsSpanish, English and Portuguese is a plus
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe're seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in establishing our presence in the Netherlands and ensuring seamless onboarding and exceptional support for our new customers.As a Customer Care Onboarding Specialist, you will...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in ensuring a seamless onboarding experience for our customers.As a Customer Care Onboarding Specialist, you will be responsible for providing exceptional support to our...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the Role:We are seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in establishing our presence in the Netherlands and ensuring seamless onboarding and exceptional support for our new customers.Your Key Responsibilities:Delight our Dutch...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to small and medium-sized enterprises (SMEs) and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job SummaryWe are seeking a highly motivated and customer-centric individual to join our Onboarding team...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're looking for a talented Customer Onboarding Specialist to join our team in Barcelona. As a key member of our customer success team, you'll be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.You'll use an engaging and informative style to ensure our customers understand how to use our...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in shaping the onboarding experience for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process, ensuring a...
-
Customer Onboarding Team Specialist
hace 2 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAbout the RoleWe're looking for a skilled Customer Onboarding Specialist to join our team at SiteMinder. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.Key ResponsibilitiesQualify customer requirements and identify the appropriate...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Penta A tiempo completoAbout the Role:We are seeking a highly skilled Customer Care Onboarding Specialist to join our Italian onboarding team in Barcelona. As a key member of our customer care team, you will play a crucial role in maintaining our high standards of customer satisfaction and compliance.Key Responsibilities:Guide Italian customers through the account opening process,...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're looking for a skilled Customer Onboarding Specialist to join our team at SiteMinder. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.You'll use an engaging and informative style to ensure our customers understand how to use our...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAt SiteMinder, we foster a culture of diversity and inclusion, where employees can bring their unique perspectives and backgrounds to work. Our diverse team enables us to revolutionize the way we serve our customers. We're constantly innovating our hotel commerce platform to simplify the booking process for accommodation owners. As a Customer Onboarding...
-
Customer Success Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoJob SummaryWe are seeking a highly skilled Customer Success Onboarding Consultant to join our team at Blu Selection. As a Customer Success Onboarding Consultant, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesProvide quality assurance by checking that all client product integrations are...
-
Customer Success Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoRole OverviewAs a Customer Success Onboarding Consultant at Blu Selection, you will play a crucial role in ensuring a seamless onboarding experience for our clients. Your responsibilities will include:Providing quality assurance by verifying client product integrationsDelivering exceptional customer service by troubleshooting client queriesMonitoring and...
-
Customer Onboarding Expert
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're a global team of innovators at Siteminder, passionate about simplifying hotel commerce for our customers. As our Customer Onboarding Specialist, you'll play a key role in ensuring our hotel customers across Europe get the most out of our platform.You'll provide expert training and support to our customers, using a combination of screenshare, chat, and...
-
Customer Onboarding Strategist
hace 4 días
Barcelona, Barcelona, España Infraspeak A tiempo completoAbout InfraspeakAt Infraspeak, we're revolutionizing the way teams work. Our Intelligent Maintenance Management Platform (IMMP) helps thousands of teams every day, making their lives easier and enabling them to achieve their goals.We're not just a system of records; we're a system of intelligence that collects data and transforms it into real actions using...
-
Business Technology Platform Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoJoin Our Team as a Business Technology Platform Onboarding SpecialistWe are seeking a highly skilled Business Technology Platform Onboarding Specialist to join our team at SAP. As a key member of our team, you will be responsible for helping our customers get started with their SAP BTP solutions.Key Responsibilities:Develop and drive 1:many customer...
-
Head of Customer Onboarding
hace 4 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAs the Head of Onboarding at Amenitiz, you will play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies. You will work closely with...
-
Customer Onboarding Expert
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're a diverse and inclusive team at SiteMinder, and we're looking for a talented Customer Onboarding Specialist to join us.As a key member of our team, you'll provide software training to our hotel customers across Europe via screenshare, chat, and phone.Using an engaging and informative style, you'll ensure our customers understand how to use our products...
-
Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Officer to join our Onboarding team in the Netherlands. As a key member of our customer support team, you will be responsible for providing exceptional support to our Dutch customers, ensuring a seamless onboarding experience and resolving any issues that may arise.As a Customer Care Officer, you...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Virtuagym A tiempo completoAbout the RoleAs a key member of our Client Success International team, you will be the first point of contact for our local clients and manage their success. This is a remote position in Spain, where you will be working for our Amsterdam office, hired remotely through the Spanish entity of our global employment partner.Key ResponsibilitiesBe a key player...
-
Customer Onboarding Expert
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're SiteMinder, a company that believes in the power of diverse teams and inclusive cultures. Our employees are the driving force behind our success, and we're committed to creating an environment where everyone can thrive.As a Customer Onboarding Specialist, you'll play a crucial role in helping our hotel customers across Europe get the most out of our...