Customer Onboarding Specialist

hace 4 semanas


Barcelona, Barcelona, España Siteminder A tiempo completo
About Us

At SiteMinder, we believe that our employees' individual contributions drive our success. We strive to create a diverse and inclusive culture that enables our employees to bring their unique perspectives to work.

Our Mission

We're a team of innovators who love technology, but know that hoteliers want things to be simple. Since 2006, we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

Our Values

We value diversity, inclusivity, and teamwork. We believe that our differences are what drive innovation and success.

Job Description

We're seeking a Customer Onboarding Specialist to join our team in Barcelona. As a Customer Onboarding Specialist, you will provide software training to our hotel customers across Europe via screenshare, chat, and phone.

You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features. We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.

All we ask of you is an amazing, go-getting attitude and your passion for providing and striving for a positive customer experience.

Responsibilities
  1. Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
  2. Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
  3. Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
  4. Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
  5. Drive customer projects forward, taking ownership of each project meeting its objectives
Requirements

You will have proven customer service experience with a passion for providing a premium customer experience. You are tech savvy with a sound knowledge of all things technology. You have worked towards targets and are goal oriented. Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus.

Language Skills

Spanish, English and Portuguese is a plus



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