Customer Onboarding Team Specialist
hace 2 semanas
We're looking for a skilled Customer Onboarding Specialist to join our team at SiteMinder. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.
Key Responsibilities- Qualify customer requirements and identify the appropriate setup requirements
- Deliver high-quality customer training on the chosen SiteMinder product via digital communication platforms
- Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
- Take ownership of customer projects, driving them forward and ensuring they meet their objectives
- Language Skills: Spanish, English, and Portuguese is a plus
- Proven customer service experience with a passion for delivering premium customer experiences
- Sound knowledge of technology and the hotel industry
- Goal-oriented with a focus on customer satisfaction
As a valued member of our team, you will enjoy a range of benefits including a dynamic and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.
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