Customer Onboarding Specialist

hace 4 semanas


Barcelona, Barcelona, España Siteminder A tiempo completo

We're looking for a skilled Customer Onboarding Specialist to join our team at SiteMinder. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.

You'll use an engaging and informative style to ensure our customers understand how to use our products and benefit from all its features. We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.

Key responsibilities include qualifying customer requirements, identifying the appropriate setup requirements, and preparing customers for core product implementation. You'll also deliver high-quality customer training on our chosen SiteMinder product via a digital communication platform and clearly communicate our support procedures to ensure ongoing customer satisfaction.

We're looking for someone with a proven track record of customer service experience, a passion for providing a premium customer experience, and a sound knowledge of technology. Experience working towards targets and being goal-oriented is also essential. Portuguese is a plus, but Spanish and English are required.

We offer a range of benefits and perks, including the opportunity to work with a world-leading hotel commerce platform and be part of a diverse and inclusive culture that enables our employees to bring their unique selves to work.



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