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Travel Customer Care Specialist
hace 1 mes
We are a leading provider of customer care solutions for the travel industry. Our team is dedicated to delivering exceptional customer experiences through innovative technology and human-centric approach.
Job Summary:
- Provide customer support via email and phone for a prestigious travel company
- Understand and identify customer needs, providing accurate information and following set processes
- Ensure a high level of customer service at all times
Responsibilities:
- Listen to customer inquiries about service, payment, and technical requirements
- MEDIATE BETWEEN INTERNATIONAL TRAVELERS AND ACCOMMODATION SUPPLIERS WORLDWIDE
- Respond to customer complaints and provide solutions
Requirements:
- Slovenian: C2 level and advanced English
- Excellent communication and inter-personal skills (written and spoken)
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- Problem-solving and solution-driven mentality
- Positive, motivated mindset to deal with challenging customer problems
- Goal-oriented work approach
- Affinity with Accommodation platforms
- Experience in customer service or contact center environments valued
Salary Estimate: €25-29 per hour based on industry standards and location. Temporary contract with 38.5 hours/week (Monday to Sunday), available shifts from 09:00 to 20:00.
Additional Benefits:
- Professional development opportunities to enhance your skills and knowledge
- Culture fit interview to assess your values and personality
- Opportunities for growth and advancement within the company
- Free private health insurance upon getting a permanent contract