International Travel Industry Customer Support Specialist
hace 5 días
A rewarding opportunity awaits an experienced and customer-oriented travel industry professional to join Amadeus' international Customer Service team. Salary Estimate: €45,000 - €60,000 per year, depending on experience and qualifications.
About the RoleWe are seeking a skilled Customer Support Agent who can act as the first point of contact for Amadeus customers via phone, e-service, and other media. As a key member of our team, you will be responsible for ensuring effective first contact resolution within French-speaking markets.
Main Responsibilities- Act as the primary point of contact for Amadeus customers, providing solutions using full product knowledge and escalating issues when necessary.
- Log cases accurately in the Amadeus tool for meaningful reports and analysis.
- Understand and address customer needs efficiently, avoiding prolonged calls.
Key Skills and Qualifications:
- Previous significant experience in similar positions (Help desk, Customer Care) or experience as a travel agent.
- Problem solver who takes initiative to get things done.
- Proficiency in French and English is required; Italian knowledge is beneficial.
About Amadeus
As one of the world's top 10 software companies, we power better journeys by providing innovative solutions to the travel industry. We offer a complete rewards package, including attractive remuneration, bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
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