International Travel Industry Customer Support Specialist

hace 5 días


Barcelona, Barcelona, España Amadeus A tiempo completo

A rewarding opportunity awaits an experienced and customer-oriented travel industry professional to join Amadeus' international Customer Service team. Salary Estimate: €45,000 - €60,000 per year, depending on experience and qualifications.

About the Role

We are seeking a skilled Customer Support Agent who can act as the first point of contact for Amadeus customers via phone, e-service, and other media. As a key member of our team, you will be responsible for ensuring effective first contact resolution within French-speaking markets.

Main Responsibilities
  • Act as the primary point of contact for Amadeus customers, providing solutions using full product knowledge and escalating issues when necessary.
  • Log cases accurately in the Amadeus tool for meaningful reports and analysis.
  • Understand and address customer needs efficiently, avoiding prolonged calls.

Key Skills and Qualifications:

  • Previous significant experience in similar positions (Help desk, Customer Care) or experience as a travel agent.
  • Problem solver who takes initiative to get things done.
  • Proficiency in French and English is required; Italian knowledge is beneficial.

About Amadeus

As one of the world's top 10 software companies, we power better journeys by providing innovative solutions to the travel industry. We offer a complete rewards package, including attractive remuneration, bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.



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