Travel Industry Customer Support Specialist

hace 4 días


Barcelona, Barcelona, España Cataloxy A tiempo completo

About Teleperformance Spain - Sevilla
Teleperformance is a leading global company in omnichannel customer experience management solutions. We offer exciting career opportunities for professionals to grow and achieve their goals.

Job Summary
We are seeking an empathetic and skilled Travel Industry Customer Support Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to international travelers and accommodation suppliers worldwide.

Responsibilities:

  • Understand and identify customer needs, listening and responding promptly via email and phone.
  • MEDIATE between customers and suppliers, ensuring a high level of customer satisfaction.
  • Clarify inquiries about services, payments, and technical requirements, providing accurate information and following set processes.

Requirements:
This role requires:
C2 Level Spanish, Advanced English Skills, and excellent communication skills both written and spoken. You must have user-friendly PC skills, including Office 365, CRM Database, and other internal platforms. A problem-solving mentality, positive attitude, and goal-oriented work approach are essential. Additionally, you should be open-minded to changing priorities and business processes. Previous experience in customer service or contact center environments is valued.

Benefits:
You will enjoy the following benefits:
- Work 38.5 hours per week, Monday to Sunday, with an afternoon shift from 15:00 to 23:00.
- Temporary contract with opportunities for permanent positions.
- The Feel Good program, which includes free Spanish lessons, quizzes with prizes, and group activities like running, beach volleyball, roller skating, and more.
- Free private health insurance if interested after probation period.
- Flexible remuneration in nursery school transport if interested after probation period.
- Multicultural and international working environment.
- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
- Free coffee every day and free fruit once a week.

Estimated Salary:
The estimated salary for this position is between €15 - €24 per hour.



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