Travel Industry Customer Service Specialist

hace 12 horas


Barcelona, Barcelona, España Recruit4Work Sl A tiempo completo

We are seeking a skilled Customer Support Representative to join our Prestigious Travel Company in Barcelona, Spain. This is an exciting opportunity to work with international travellers and provide top-notch customer service.

About the Role

As a Customer Support Representative, you will be responsible for listening to, responding to, and mediating between travellers and accommodation suppliers worldwide. Your key responsibilities will include:

  • Clarifying inquiries regarding services, payments, and technical requirements
  • Providing precise information and following established processes via email and phone

To succeed in this role, you will need:

Key Requirements
  • Languages: Proficient in Icelandic (C2 level) and advanced English
  • Communication: Excellent written and spoken communication and interpersonal skills
  • Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms
  • Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues

Able to work both from the office and remotely, this role offers great opportunities for learning and career growth within our industry-leading department. You will receive three weeks of initial training and ongoing personal coaching.

Benefits

This role includes:

  • Free private health insurance upon securing a permanent contract
  • Flexible remuneration options after the probation period
  • Career development opportunities
  • Feel Good Program: Spanish lessons, quizzes with prizes, and group activities like running, beach volleyball, roller skating, and more

Our modern office spaces are well-connected by public transport, close to the Westfield Glories shopping mall, and offer free coffee daily and free fruit once a week. The estimated annual salary for this role is approximately €35,000 - €45,000 based on location and industry standards.



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