Travel Industry Disruptor
hace 3 semanas
We're Stayforlong, a pioneering travel company that's rewriting the rules of the industry. Founded in Barcelona in 2015, our mission is to empower travelers and hoteliers alike with flexibility, opportunities, and choices they deserve.
At Stayforlong, we believe in creating meaningful connections between our customers and the destinations they visit. We achieve this by offering progressively cheaper rates, encouraging travelers to immerse themselves in the essence of each place.
We're currently developing our Customer Service department, and we're seeking an experienced Customer Experience Escalation Specialist to join our team.
**Job Purpose:** Provide support to end users by handling escalated requests from Stay 1 and external customers. As a Customer Experience Escalation Specialist, you'll be responsible for managing complex issues, identifying root causes, and providing feedback to upper management regarding customer concerns.
Key Responsibilities:
- Work on escalated cases such as emergency, complaint, and overbooking
- Create mass issues and develop action plans
- Actively search for solutions to problems
- Identify root causes and create best practices to share with the department
- Support Stay 1 agents and provide coaching and feedback sessions
- Interact with a globally diverse group of customers and colleagues
Requirements:
- More than 1 year of experience working in a customer service environment
- Proficiency in English
- Strong communication skills
- Desire to solve others' problems
- Team player
- Able to provide and receive feedback
- Great oral and written skills
- Self-motivated individual with the ability to multitask
What We Offer:
- Permanent contract
- Immediate incorporation
- Full-time schedule: Monday to Sunday (rotating shifts)
- Possibility to work from home
- Office located in the center of Barcelona
- Estimated salary: €35,000 - €45,000 per annum, depending on experience
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