Travel Training Specialist
hace 5 días
Company Overview
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones by delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
Job Description
We are seeking an experienced Travel Training Specialist to join our team as a Customer Success & Sales Trainer. In this role, you will be responsible for planning, managing, and delivering sales and product training to our team members.
Key Responsibilities:
- Plan, develop, and deliver new hire induction and refresher training
- Liaise with operations and quality to assess and plan training needs
- Keep up-to-date with all processes, procedures, and product changes
- Review, amend, and update training content as appropriate
- Measure and analyze training and trainer effectiveness to identify improvement areas
- Assess training needs across teams
- Help design, deliver, and evaluate training for both technical and soft skills
- Create and administer agent knowledge, analyze results, and implement improvement initiatives
- Facilitate workshops and development sessions as required
Requirements:
- Previous experience in design, development, delivery, and management of customer service and sales end-user training
- Minimum of one (1) year experience as a trainer
- Familiarity with support in the travel/hospitality space, including airlines, hotels, and agencies
- C1/C2 level English (verbal, reading, writing) is required
- C1/C2 level Spanish (verbal, reading, writing) is required
What We Offer:
- An estimated salary of $55,000 - $70,000 per annum
- A dynamic and multicultural work environment
- Ongoing training and professional development opportunities
Location: This role can be based in any location, but regular travel may be required to attend training sessions and meetings.
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