Customer Care Specialist

hace 1 mes


Barcelona, Barcelona, España Alpadia Language Schools A tiempo completo
Customer Care Specialist

We are seeking a highly skilled and customer-focused Customer Care Specialist to join our B2C Customer Care Team in Barcelona, Spain. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective customer service to clients via phone, email, and chat
  • Manage client inquiries and resolve issues in a professional and courteous manner
  • Process client bookings and ensure accurate and timely communication
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain strong relationships with clients to drive loyalty and retention
Requirements:
  • Experience in customer service or admissions in the language education industry
  • Proficient in Microsoft Office and ability to learn new systems quickly
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in Italian (C1/C2) and high English proficiency
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on medical insurance and free language courses abroad

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