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Customer Care Specialist
hace 2 meses
Qonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.
Job DescriptionWe are seeking a highly skilled Customer Care Specialist to join our team in the Dutch/Flemish market. As a Qonto Ambassador, you will be responsible for providing exceptional customer support and guiding our clients through the account opening process.
Key Responsibilities- Deliver sharp, quick technical support to our Belgian, Dutch/Flemish speaking customers via email and phone.
- Be the voice of our customers, using their feedback to continuously improve our product and maintain the "WOW" effect.
- Set up internal processes to better respond to customer requests, including updating FAQs, dashboards, and macros.
- Take ownership of customer issues, identifying anomalies and optimizing problem-solving processes.
- Up to one year of experience in customer support or handling client challenges.
- Customer-centric approach, with empathy and adaptability to customer needs.
- Results-driven, with strong multitasking skills and attention to detail.
- Strong written and verbal communication skills.
- Native or near-native proficiency in Dutch/Flemish and fluent in English.
- A dynamic and growth-oriented work environment.
- Collaboration with a team that values cooperation, communication, and continuous improvement.
- Opportunities for professional growth and development.
- A competitive salary package and benefits.
We are looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences. If you have a customer-centric approach, strong communication skills, and a results-driven attitude, we encourage you to apply.
