Italian Speaking Customer Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role: We are seeking a skilled customer support specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring the success of our Selling Partners by providing exceptional customer service and support.

Key Responsibilities:

  • Supporting Selling Partners: You will work closely with our Selling Partners to resolve any issues they may be facing, providing timely and effective solutions to ensure their continued success on our platform.
  • Managing High Volumes: You will be responsible for managing high volumes of incoming and outgoing calls and emails, ensuring that all inquiries are addressed in a timely and efficient manner.
  • Investigation and Troubleshooting: You will investigate and troubleshoot issues to identify the root cause and provide effective solutions to our Selling Partners.
  • Communication and Collaboration: You will work closely with various internal stakeholders and teams to ensure seamless communication and collaboration.

Requirements:

  • Italian Language Proficiency: You must have a high level of proficiency in the Italian language, both written and spoken.
  • Customer Service Experience: You must have previous experience in customer service, preferably in a contact center environment.
  • Technical Skills: You must have intermediate competency with Windows, Microsoft Word, Outlook, and Excel, as well as the ability to use online communication and collaboration tools.
  • Communication and Interpersonal Skills: You must have excellent verbal and written communication skills, with the ability to demonstrate empathy and a willingness to help.

About Us:

We are an equal opportunities employer and believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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