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Customer Service Specialist

hace 1 mes

Barcelona, Barcelona, España Wallapop A tiempo completo

We are seeking an Italian-speaking Customer Service Specialist to join our team at Wallapop. As a key member of our Customer Service team, you will be responsible for managing and resolving high-complexity user inquiries across various channels, ensuring timely and satisfactory solutions.

Key Responsibilities:

  • Resolve complex customer issues through timely and satisfactory solutions
  • Facilitate communication and provide support to external BPO partners
  • Monitor customer service KPIs and analyze deviations to propose improvement actions
  • Identify opportunities to streamline processes and participate in continuous improvement projects
  • Build strong relationships with cross-functional departments to recommend customer-focused policies and practices

Requirements:

  • Excellent verbal and written communication skills in Italian, English, and Spanish
  • Analytical mind and comfortable working with data (spreadsheets, data visualization tools)
  • Outstanding problem-solving skills and ability to operate autonomously
  • Ability to build effective relationships with cross-functional partners
  • Passionate and strong customer-centric focus

What We Offer:

  • A dynamic and growing team
  • Opportunities for professional growth and development
  • A competitive salary and benefits package