Amazon AHS Specialist
hace 2 semanas
Job Title: Account Health Support Specialist With Italian
At Amazon Spain Services, S.L.U., we are seeking a highly skilled and customer-focused Account Health Support Specialist (AHS) to join our team. As an AHS Specialist, you will be responsible for providing exceptional support to Amazon's Selling Partners, ensuring their compliance with Amazon policies and resolving any issues that may arise.
Key Responsibilities:
- Support Amazon Sellers via phone and email, addressing any incoming issues and providing solutions to resolve account health-related problems.
- Investigate root causes of issues, navigating Sellers to provide viable solutions and ensuring a seamless customer experience.
- Exemplify Amazon's Leadership Principles, consistently demonstrating a genuine empathy and passion for customers, delivering exceptional customer care with every interaction.
Requirements:
- High school diploma or equivalent.
- Previous experience providing support and service to customers.
- Language proficiency (C1 level) in English and Italian.
- Intermediate competency with Windows, Microsoft Word, Outlook, and Excel.
- Able to use online communication and collaboration tools with ease.
What We Offer:
- A state-of-the-art office facility in Barcelona, featuring eight floors of modern, upscale interiors, company subsidized canteen, onsite parking, showers, rooftop terrace, and convenient access to shopping, restaurants, and public transport.
- A dynamic and supportive team environment, with opportunities for growth and professional development.
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Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoAbout the Role:As an Amazon AHS Specialist with Italian Language Support, you will play a crucial role in helping third-party Sellers succeed on our Amazon marketplace. Your primary responsibility will be to ensure Sellers are compliant with Amazon policies, providing exceptional customer service and support via phone and email.Main Responsibilities:Support...
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