Amazon AHS Specialist

hace 2 semanas


Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo

Job Title: Account Health Support Specialist With Italian

At Amazon Spain Services, S.L.U., we are seeking a highly skilled and customer-focused Account Health Support Specialist (AHS) to join our team. As an AHS Specialist, you will be responsible for providing exceptional support to Amazon's Selling Partners, ensuring their compliance with Amazon policies and resolving any issues that may arise.

Key Responsibilities:

  1. Support Amazon Sellers via phone and email, addressing any incoming issues and providing solutions to resolve account health-related problems.
  2. Investigate root causes of issues, navigating Sellers to provide viable solutions and ensuring a seamless customer experience.
  3. Exemplify Amazon's Leadership Principles, consistently demonstrating a genuine empathy and passion for customers, delivering exceptional customer care with every interaction.

Requirements:

  • High school diploma or equivalent.
  • Previous experience providing support and service to customers.
  • Language proficiency (C1 level) in English and Italian.
  • Intermediate competency with Windows, Microsoft Word, Outlook, and Excel.
  • Able to use online communication and collaboration tools with ease.

What We Offer:

  • A state-of-the-art office facility in Barcelona, featuring eight floors of modern, upscale interiors, company subsidized canteen, onsite parking, showers, rooftop terrace, and convenient access to shopping, restaurants, and public transport.
  • A dynamic and supportive team environment, with opportunities for growth and professional development.


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