Amazon Business Escalations Specialist
hace 4 semanas
Job Summary:
As an Amazon Business Escalations Specialist, you will be responsible for resolving complex customer issues escalated to senior management. You will work closely with the Amazon Business Sales organization to identify and resolve issues, and provide exceptional customer service to our business customers.
Key Responsibilities:
- Resolve customer escalations in a timely and professional manner
- Collaborate with the Amazon Business Sales organization to identify and resolve issues
- Provide exceptional customer service to our business customers
- Maintain knowledge of Amazon's policies and procedures
- Work independently to identify and resolve issues
Requirements:
- Advanced proficiency in English, German, and French language
- Completed Bachelor's degree or equivalent experience
- Previous customer service experience
- Proficient in MS Office suite
What We Offer:
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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