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Customer Service Escalations Specialist
hace 2 meses
Job Overview
As an Escalations Specialist, you will be responsible for resolving complex customer issues escalated by Amazon Business Sales organization. This role requires strong communication and conflict resolution skills, as well as the ability to work independently and as part of a global team.
Key Responsibilities:- Resolve customer escalations raised by Amazon Business Sales Advisors
- Effectively communicate with high-profile customers and internal stakeholders
- Maintain knowledge of Amazon policies and procedures
- Collaborate with team members to identify and resolve issues
- Advanced proficiency in English, German, and French language
- Completed Bachelor's degree or equivalent experience
- Previous customer service experience preferred
About Amazon
Ambition meets innovation at Amazon. We're a company of pioneers. We seek out brilliant minds from far and wide, so we can keep redefining and reaching new heights. As an Amazonian, you'll have the opportunity to grow and make a meaningful impact.
