Customer Service Quality Specialist

hace 4 días


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

About Recruitment Direct

We are seeking a highly skilled Customer Service Quality Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our customer service standards are met and exceeded.

Job Summary:

This is an exciting opportunity for a motivated and detail-oriented individual to work with our team in Riga, Latvia. You will be responsible for conducting audits on customer interactions, monitoring individual and team performance for quality improvement, and providing feedback to CSAs based on actionable insights.

Responsibilities:

  • Conduct quality audits on customer interactions to ensure adherence to quality standards;
  • Monitor individual and team performance for quality improvement and provide actionable feedback;
  • Collaborate with internal and external stakeholders to refine quality processes;
  • Provide data and observations to improve overall customer experience;
  • Develop reports for quality metrics and assist in training to better understand client needs and business processes;

Requirements:

To be successful in this role, you will need the following skills and qualifications:

  • Norwegian (C1 level) and English (B1+ or higher) language proficiency;
  • Strong attention to detail and accuracy in monitoring and logging data;
  • Problem-solving and analytical skills to analyze data and suggest continuous improvements;
  • Excellent communication and interpersonal skills to effectively communicate in feedback and team environments;
  • Advanced computer literacy and ability to multitask across different systems;
  • Friendly, optimistic, and self-motivated personality with a service-oriented approach;
  • Ability to work shifts or part-time (where legally applicable);
  • Clean criminal record and no payment defaults or credit issues with Klarna or similar financial systems;

Estimated Salary: €2000 gross per month.

Why Join Us?

This role suits someone who is detail-oriented, analytical, and has a strong focus on customer service and quality improvement. The ability to coach and communicate feedback effectively in a team setting, alongside the flexibility to handle escalations, makes it a dynamic role.



  • Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    At Msx International Inc., we are seeking a highly skilled Quality Assurance Specialist to join our team in Barcelona. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of customer service interactions and driving continuous improvement across multiple markets.Main Responsibilities:Quality Monitoring: Regularly review...


  • Barcelona, Barcelona, España Msx International A tiempo completo

    At MSX International, we're looking for a skilled Quality Assurance Specialist to join our team in Barcelona. This role involves monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.About the RoleThis position is responsible for:Regularly reviewing and assessing...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job SummaryDow Jones is seeking a Quality Assurance Specialist to join its Customer Service team. As a Quality Assurance Specialist, you will be responsible for evaluating and reviewing the quality of agent contact responses to ensure acceptable service standards are met.Key ResponsibilitiesEvaluate and review the quality of agent contact responses to ensure...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Job DescriptionAs a Quality Assurance Specialist at TTEC, you'll play a vital role in enhancing customer experience and satisfaction scores. You'll work closely with the Quality Assurance Manager to evaluate and analyze customer interactions, ensuring that employees provide accurate and informative responses. Your attention to detail will help identify areas...


  • Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    **About Msx International Inc.**We are a leading company in the customer service industry, committed to delivering exceptional experiences for our clients and their customers.**Job Summary**We are seeking a highly skilled Customer Service Excellence Specialist to join our team in Barcelona. As a key member of our quality assurance team, you will be...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    Job Overview:Rigorous quality control and assurance are essential for delivering exceptional customer experiences. We seek a Customer Experience Quality Specialist to join our team in Riga, Latvia.Key Responsibilities:- Conduct thorough audits on customer interactions to identify areas for improvement- Perform root cause analysis for quality issues and...


  • Barcelona, Barcelona, España Cybex Gmbh A tiempo completo

    Job Overview:We are seeking a highly skilled Customer Service Specialist to join our team at Cybex GmbH. The ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment.Responsibilities:Respond to customer inquiries and resolve issues related to product quality and after-sales...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Excellence Specialist to join our team at Recruitment Direct. In this dynamic role, you will be responsible for delivering exceptional customer service and ensuring that all interactions meet the highest standards of quality.Job ResponsibilitiesQuality Auditing: Conduct thorough audits of...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    About Dow JonesDow Jones is a leading global provider of financial information and news. Our mission is to provide accurate, timely, and insightful information to help our customers make informed business decisions.Job SummaryWe are seeking a highly skilled Customer Experience Quality Specialist to join our team in Barcelona, Spain. As a key member of our...


  • Barcelona, Barcelona, España Jujur A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Jujur. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues promptly, and ensuring customer satisfaction.Handle Customer InquiriesRecord Call DetailsMaintain Knowledge of...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Company Overview">We are a multinational organization providing sales and customer service solutions to clients worldwide. Our team in Athens is part of this international effort, working with talents from over 80 nationalities.Salary">The successful candidate will receive a gross salary of approximately €1200 per month, paid bi-weekly. Additionally, they...


  • Barcelona, Barcelona, España CYBEX GMBH A tiempo completo

    OverviewCybex GmbH is seeking a highly motivated and organized Customer Service Specialist to join our team in Barcelona. As a key member of our customer-facing department, you will be responsible for ensuring seamless communication and exceptional service delivery to our clients.


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    We are looking for a skilled Customer Service Specialist to join our multicultural team in Lisbon, Portugal. As a Technical Customer Advisor, you will provide support to customers via various channels and adapt the brand's voice and tone to ensure excellent customer satisfaction.The ideal candidate will be a native Dutch speaker with a good level of English,...


  • Barcelona, Barcelona, España Minacs A tiempo completo

    Career Opportunities in a Thriving IndustryAs a Customer Service Representative, you will play a critical role in supporting our clients in the automotive industry.With over 70 countries worldwide, we're a global leader in customer service, and our team is dedicated to delivering exceptional experiences.Your key responsibilities will include:Responding to...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you passionate about delivering exceptional customer service in the automotive industry?About the RoleWe are seeking a skilled and motivated Global Automotive Customer Service Specialist to join our team in Barcelona, Spain.Job DescriptionThis is a fantastic opportunity for a highly organized and results-driven individual who is fluent in Swedish and...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our quality assurance team, you will play a critical role in ensuring that our customers receive exceptional service.What You'll Be Doing:Evaluating and analyzing customer interactions to improve customer experience and...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    TTEC is a global leader in customer experience. We provide award-winning employment experiences for our employees and deliver exceptional customer service to our clients.As a Customer Experience Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer interactions to improve customer satisfaction scores. You will use your...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a Customer Service Quality Assurance Lead to join our team based in Barcelona. This role involves defining, developing, and maintaining a quality program to ensure compliance with external agent center quality standards.


  • Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    We are seeking an experienced and skilled Global Customer Service Specialist to join our team at Centrient Pharmaceuticals Netherlands.This role offers a unique opportunity for professional growth, where you will be responsible for delivering exceptional customer service across multiple regions.As a Global Customer Service Specialist, you will act as the...


  • Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    We are seeking a German-speaking quality assurance specialist for our client in Riga, Latvia.Job Description:As a quality assurance specialist, you will play a crucial role in ensuring the high-quality customer service experience across various channels. Your responsibilities will include:Monitoring and evaluating call and email transactions to identify...