Digital Service Delivery Specialist

hace 6 días


Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completo

Colt Technology Services Group Ltd. offers a unique opportunity for a skilled professional to join their team as a Digital Service Delivery Specialist.

 

Company Overview

At Colt, we empower people to create intelligent solutions that put the power of the digital universe in the hands of our customers.

 

About the Role

This role plays a crucial part in delivering a consistently excellent experience by meeting contractual obligations and exceeding customer expectations.

 

Key Responsibilities
  • Represent assigned customer accounts, ensuring a high-quality service experience
  • Develop and maintain service management documentation (e.g., service plans, improvement plans)
  • Identify client relationship strengths and gaps, aligning Colt services to current and future needs
  • Manage dedicated client relationships and internal virtual teams effectively
  • Drive customer satisfaction targets and deliver reports as outlined in the Service Plan
  • Provide training and support on Colt tools and processes for assigned customers
  • Attend regular meetings/calls with customers alongside the Account Executive (AE), acting as a key liaison
  • Handle escalations, ensuring proper resolution through SSC teams (CSC/CSE)
  • Support change management and coordinate improvement plans for customers
  • Capture statistical data and provide standard reporting for management and customers

 

Requirements
  • Some administrative/technical background, with knowledge of established procedures and Colt processes
  • Ability to manage workload independently, solve problems within set parameters, and deliver accurate, high-quality work
  • Language Proficiency: Fluency in English is required, both written and spoken; proficiency in other languages is a plus
  • Customer-Facing Competence: Strong communication skills, capable of handling customer complaints and escalations effectively
  • Relationship Building: Capable of developing strong client and internal team relationships
  • Technical Insight: A technical background is beneficial

 

What We Offer

A competitive salary of £55,000 - £70,000 per annum, depending on experience.

 

Diversity and Inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt.



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