Service Delivery Specialist

hace 2 semanas


Barcelona, Barcelona, España Shiji Hk Limited A tiempo completo

**About Shiji Group**

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries. The company was founded in 1998 as a network solutions provider for hotels, and has since evolved into a leading software provider for the global consumer market.

With a global presence of 5,000 employees across 80+ subsidiaries and brands, Shiji serves over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. The company is committed to connecting the global business of hospitality through its integrated suite of technological solutions.

Job Summary:

We are seeking an experienced Service Delivery Specialist to lead our hotel business process definition, functional system design, and requirements for our cloud-based globally aware solution. The successful candidate will oversee regionally developed products and 3rd party integrations, relationships, and programs, and be responsible for product release launch and documentation.

About the Role:

  • Act as a global specialist/lead for hotel business process definition, functional system design, and requirements and user story preparation for a cloud-based globally aware solution.
  • Oversight of regionally developed products and 3rd party integrations, relationships, and programs.
  • Responsible for product release launch and documentation.
  • Specify and prioritize requirements for new features.
  • Manage sprints, product planning backlog, and scrum events.
  • Provide deep business research and solution guidance as required by project development phases.
  • Provide 'product expert' technical assistance to developer/level 3 support, regional sales, and operational team.
  • Lead theoretical and conceptual presentations, discussions, and dialogue, and provide business and practical context that enables decision and design conclusions.

Requirements:

The ideal candidate will have at least 3+ years of relevant experience including implementation/development experience and project management leadership experience. They should have current knowledge of the hospitality market, competition, and environment. Expertise in hotel management systems products, technology, and industry solutions is also required. Experience with hospitality technology integration processes & solutions, technical knowledge, and deep understanding of hospitality software and solutions are essential. A degree in a Technical, Hospitality, or Business field is necessary. Previous experience with agile/scrum methodologies is a plus.

Key Qualifications:

  • At least 3+ years of experience in implementation/development and project management leadership.
  • Current knowledge of the hospitality market, competition, and environment.
  • Expertise in hotel management systems products, technology, and industry solutions.
  • Experience with hospitality technology integration processes & solutions.
  • Technical knowledge and deep understanding of hospitality software and solutions.
  • Degree in a Technical, Hospitality, or Business field.

Salary: Estimated £60,000 - £80,000 per annum depending on experience.



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