SAP Cloud Delivery Specialist

hace 4 semanas


Barcelona, Barcelona, España Sap Se A tiempo completo

SAP Cloud Delivery Specialist

About the Role
The SAP Enterprise Cloud Services team is seeking a skilled SAP Cloud Delivery Specialist to join our team of experts. As a key member of our team, you will be responsible for delivering end-to-end virtual customer engagement and ensuring seamless adoption of SAP Cloud solutions for our customers.

Key Responsibilities
• Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
• Support tickets handling, bridging customer queries and requirements from technical operations team.
• Ensure periodic service reviews to track service quality across a range of customers.
• Orchestrate overall service delivery according to agreed SLAs and KPIs.
• Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

What You'll Bring
• Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role.
• Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
• Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.
• Technical and application expertise for different cloud solutions (S/4HANA or another private cloud).



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