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Cloud Services Delivery Manager
hace 1 día
SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation.
Our MissionThe mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.
What You'll Do- Drives sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks, and more.
- Supports tickets handling, bridging customer queries and requirements from technical operations teams.
- Ensures periodic service reviews to track the service quality across a range of customers.
- Orchestrates the overall service delivery according to agreed SLAs and KPIs.
- Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).
- Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
- Strong hands-on experience with SAP Basis activities, technical support in Cloud environments, esp. with hyperscalers, OS/DB migration SAP release upgrades, and infrastructure updates for cloud customers.
- Excellent customer focus / Networking / Relationship Building / Results-driven / Self-organized / Decision-making skills.
- Experienced in working with cross-cultural and cross-functional teams or individuals.
- Attractive salary: $120,000 - $180,000 per year.
- A highly collaborative, caring team environment with a strong focus on learning and development.
- Recognition for your individual contributions.
- A variety of benefit options for you to choose from.
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
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