Private Cloud Customer Center Specialist

hace 2 semanas


Barcelona, Barcelona, España SAP SE A tiempo completo
Job Summary:
The Private Cloud Customer Center Specialist will play a critical role in ensuring the successful adoption of RISE SAP S/4HANA Private Cloud Edition solution by customers. This individual will work closely with internal and external stakeholders to identify opportunities for process improvements and automation, and develop strategies to implement these changes. In addition, this person will be responsible for establishing initiative KPI & Goals framework for the unit and its employees at various levels, in alignment with ECS and Customer Delivery Engagement guidance, and executing robust delivery of the plan against defined KPIs & goals. We estimate the salary for this position to be around $120,000 - $180,000 per year, depending on your location and qualifications. The ideal candidate will have 6+ years of overall experience in IT software and services, 5+ years of project management experience, and a solid background in customer-facing processes.

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