EU Trust and Safety Specialist
hace 3 días
This role is part of Amazon's mission to become the world's most customer-centric company. As an Escalations Specialist, you will exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives, and customer escalations. Amazon Business (AB) Escalations operates as a global team and Specialists will work alongside peers around the world.
This position can be based in any of the following corporate offices:
- MAD15 Madrid
- LHR35 London
- LIN11 Milan
- MUC11 Munich
- CDG10 Paris
Key Responsibilities
- Resolve escalations raised by AB (Amazon Business) Customer Advisors on behalf of our customers.
- Resolve business customer issues escalated to the Amazon Senior Leadership.
- Effectively communicate with high profile customers (both internal and external) with a high level of executive presence.
- Utilise conflict resolution and decision-making skills as applicable to customer, demonstrate highly effective listening skills and patience.
- Be aware of and adhere to applicable company policies when dealing with customer interactions.
- Maintain knowledge of CS resources, such as CSC and operational procedures.
- Collaborate with team members to strive for continuous improvement.
- Work independently on projects or tasks to identify and resolve issues.
A Day in the Life
Our Escalation Specialists own, to resolution, issues faced by our Amazon Business Sales organization. Escalation Specialists also resolve contacts generated by our customers to senior management.
BASIC QUALIFICATIONS
- Advanced proficiency in English, German, and French language in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
- Completed Bachelor's degree or equivalent experience.
- Previous Customer service experience.
PREFERRED QUALIFICATIONS
- Proficient in a fourth language (Spanish, Italian, or Dutch).
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Previous experience working in escalations.
- Experience managing stakeholders in a small to medium organisation.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace
-
EU Trust and Safety Specialist
hace 7 días
Barcelona, Barcelona, España Engineeringuk A tiempo completoAs a key member of the Amazon Logistics team, you will play a crucial role in ensuring the seamless delivery of customer orders across Europe. Your expertise in trust and safety will be instrumental in managing escalations, monitoring third-party performance, and driving process improvements to enhance customer satisfaction.The EU Last Mile Trust and Safety...
-
Eu Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Eu Trust SpecialistAt Amazon, we're committed to delivering exceptional customer experiences. As an Eu Trust Specialist, you'll play a critical role in ensuring our customers receive the highest level of service.Key Responsibilities:Resolve customer escalations and issues in a timely and professional mannerCollaborate with cross-functional teams...
-
Eu Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Eu Trust SpecialistAt Amazon, we're committed to delivering exceptional customer experiences. As an Eu Trust Specialist, you'll play a critical role in ensuring our customers receive the highest level of service.Key Responsibilities:Resolve customer escalations and issues in a timely and professional mannerCollaborate with cross-functional teams...
-
Czech Language Trust and Safety Specialist
hace 3 días
Barcelona, Barcelona, España Recruitment Direct A tiempo completoJob Title: Czech Language Trust and Safety SpecialistLocation: Lisbon, Portugal - Office basedOur client is recruiting a Czech speaker for this Trust and Safety Specialist role.Key Responsibilities:Evaluate escalated cases to identify potential policy violations or safety concerns.Respond to customer inquiries through various channels, including phone,...
-
EU Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: EU Trust SpecialistAs an EU Trust Specialist at Amazon, you will be responsible for resolving escalations raised by Amazon Business (AB) Customer Advisors on behalf of our customers. You will work closely with the Amazon Senior Leadership to resolve business customer issues and effectively communicate with high-profile customers.Key...
-
EU Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: EU Trust SpecialistAs an EU Trust Specialist at Amazon, you will be responsible for resolving escalations raised by Amazon Business (AB) Customer Advisors on behalf of our customers. You will work closely with the Amazon Senior Leadership to resolve business customer issues and effectively communicate with high-profile customers.Key...
-
Amazon Logistics Trust and Safety Specialist
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJoin Our Team as a Trust and Safety SpecialistAre you passionate about ensuring customer trust and safety in the last mile of delivery operations? Do you have a keen eye for detail and a knack for resolving complex issues? We're looking for a skilled Trust and Safety Specialist to join our team at Amazon Logistics.About the RoleAs a Trust and Safety...
-
Amazon Logistics Trust and Safety Specialist
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJoin Our Team as a Trust and Safety SpecialistAre you passionate about ensuring customer trust and safety in the last mile of delivery operations? Do you have a keen eye for detail and a knack for resolving complex issues? We're looking for a skilled Trust and Safety Specialist to join our team at Amazon Logistics.About the RoleAs a Trust and Safety...
-
EU Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Engineeringuk A tiempo completoEU Trust Specialist Job DescriptionWe are seeking a highly skilled EU Trust Specialist to join our team. As an EU Trust Specialist, you will be responsible for resolving escalations raised by Amazon Business (AB) Customer Advisors on behalf of our customers.Key Responsibilities:Resolve business customer issues escalated to the Amazon Senior...
-
EU Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Engineeringuk A tiempo completoEU Trust Specialist Job DescriptionWe are seeking a highly skilled EU Trust Specialist to join our team. As an EU Trust Specialist, you will be responsible for resolving escalations raised by Amazon Business (AB) Customer Advisors on behalf of our customers.Key Responsibilities:Resolve business customer issues escalated to the Amazon Senior...
-
Amazon Logistics Trust and Safety Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Trust and Safety Specialist to join our Amazon Logistics team in Europe. As a key member of our Last Mile Trust and Safety Team, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.As a Trust and Safety Specialist, you will be...
-
Amazon Logistics Trust and Safety Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Trust and Safety Specialist to join our Amazon Logistics team in Europe. As a key member of our Last Mile Trust and Safety Team, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.As a Trust and Safety Specialist, you will be...
-
Trust and Safety Specialist
hace 7 días
Barcelona, Barcelona, España Mygwork A tiempo completoAbout the Role:The Amazon Logistics, Last Mile team is seeking a Trust and Safety Specialist to join their team in Europe. As a key member of the EU Last Mile Trust and Safety Team, you will be responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and SLAs.Key...
-
Eu Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Engineeringuk A tiempo completoJob Title: Eu Trust SpecialistWe are seeking a highly skilled Eu Trust Specialist to join our team at Amazon Logistics. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient delivery of packages to our customers.Key Responsibilities:Manage escalations across Europe in partnership with our third-party...
-
Eu Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Engineeringuk A tiempo completoJob Title: Eu Trust SpecialistWe are seeking a highly skilled Eu Trust Specialist to join our team at Amazon Logistics. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient delivery of packages to our customers.Key Responsibilities:Manage escalations across Europe in partnership with our third-party...
-
EU Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Engineeringuk A tiempo completoJoin Engineeringuk as an EU Trust Specialist and take on a challenging role that requires excellent communication skills, conflict resolution, and decision-making abilities. As an EU Trust Specialist, you will be responsible for resolving escalations raised by Amazon Business Customer Advisors on behalf of our customers. You will effectively communicate with...
-
Amazon EU Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Amazon EU Trust SpecialistWe are seeking a highly skilled Amazon EU Trust Specialist to join our team. As a key member of our Delivery Service Partner (DSP) organization, you will play a critical role in ensuring the highest level of customer trust and satisfaction in the last mile of our delivery operations.Key Responsibilities:Manage escalations...
-
Amazon EU Trust Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Amazon EU Trust SpecialistWe are seeking a highly skilled Amazon EU Trust Specialist to join our team. As a key member of our Delivery Service Partner (DSP) organization, you will play a critical role in ensuring the highest level of customer trust and satisfaction in the last mile of our delivery operations.Key Responsibilities:Manage escalations...
-
Trust and Safety Specialist
hace 7 días
Barcelona, Barcelona, España Red Points A tiempo completoWe are seeking a Trust and Safety Specialist to join our Legal team as an intern. This role will involve management and oversight of communications with third parties affected by the removal of content on various online sales platforms.The ideal candidate will have a strong understanding of online brand protection, fraud prevention, and technological...
-
Amazon Logistics Trust and Safety Specialist
hace 3 días
Barcelona, Barcelona, España Mygwork A tiempo completoThis role is part of Amazon Logistics, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Job Overview:We are seeking a highly skilled professional to join our Amazon Logistics, Last Mile team in Barcelona or Madrid.As a key element of customer...