Amazon Logistics Trust and Safety Specialist

hace 7 días

Barcelona, Barcelona, España Mygwork A tiempo completo

We are seeking a highly skilled Amazon Logistics Trust and Safety Specialist to join our team in Barcelona or Madrid. As a key member of our Delivery Service Partner organization, you will be responsible for managing escalations across Europe, monitoring third-party performance, and ensuring compliance with Amazon's procedures and SLAs.

The ideal candidate will have a strong background in logistics, customer service, and compliance, with excellent communication and problem-solving skills. If you are a detail-oriented and proactive individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:

  • Manage escalations across Europe in partnership with our third-party provider and internal business teams.
  • Monitor and audit third-party performance in resolving customer escalations and identifying areas for improvement.
  • Ensure the third-party provider is compliant with Amazon's procedures and SLAs while achieving quality and performance metrics.
  • Contribute to process improvement initiatives and support colleagues to increase quality and productivity.
  • Escalate unresolved issues, unclear processes, and guidelines to the Management Team and work continuously to improve customer satisfaction.

Requirements:

  • Proficiency in English, Italian, and French language.
  • Completed Bachelor's degree or equivalent experience.

About Mygwork:

Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a diverse and inclusive workplace where everyone can thrive.

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