Amazon Logistics Last Mile Trust and Safety Team Member

hace 7 días

Barcelona, Barcelona, España Amazon A tiempo completo
Job Description:

We are seeking a highly skilled professional to join our Amazon Logistics Last Mile Trust and Safety Team in Europe. As a key member of our team, you will be responsible for managing escalations across the continent, working closely with our third-party providers and internal business teams to ensure seamless delivery operations.

Your primary focus will be on monitoring and auditing third-party performance, ensuring compliance with Amazon's procedures and SLAs while achieving quality and performance metrics. You will also contribute to process improvement initiatives, support colleagues to increase quality and productivity, and escalate unresolved issues to the Management Team.

As a trusted advisor, you will provide feedback and information about new emerging issues from customers to the Management Team, leveraging team knowledge to help resolve recurring customer/third-party provider issues. Effective communication with internal and external stakeholders will be essential in this role, as you will need to adjust your communication style to suit different audiences.

Key qualifications for this position include proficiency in English, Italian, and French, a completed Bachelor's degree or equivalent experience, and experience in Customer Service, stakeholder management, and MS Office applications.

We are looking for a self-motivated individual who can work independently on priority tasks and objectives, displaying a positive attitude and optimism at work. If you are a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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