Amazon Logistics Last Mile Trust and Safety Specialist

hace 7 días

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Summary:

Amazon is seeking a highly skilled and experienced professional to join our Logistics Last Mile Trust and Safety Team as a Trust and Safety Specialist. This role is responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and SLAs. The ideal candidate will have a strong background in trust and safety, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders.

Key Responsibilities:

Manage escalations across Europe in partnership with third-party providers and internal business teams, meeting quality and SLA expectations.
Monitor and audit third-party performance in resolving customer escalations and identifying areas for improvement.
Ensure third-party providers are compliant with Amazon's procedures and SLAs, while achieving quality and performance metrics.
Contribute to process improvement initiatives and support colleagues to increase quality and productivity.
Escalate unresolved issues, unclear processes, and guidelines to the Management Team and work to improve customer satisfaction.
Provide feedback and information about new emerging issues from customers to the Management Team.
Leverage team knowledge to help resolve recurring customer/third-party provider issues.
Communicate effectively with internal and external customers and stakeholders, adjusting communication style to the audience.

Requirements:

Proficiency in English, Italian, and French language.
Completed Bachelor's degree or equivalent experience.
Strong background in trust and safety, with experience in managing escalations and auditing third-party performance.
Excellent communication and collaboration skills, with the ability to work effectively with internal and external stakeholders.
Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and quality.

What You'll Love About This Role:

Opportunity to work with a dynamic and innovative team, driving customer satisfaction and quality in the last mile of delivery operations.
Chance to develop and implement process improvements, contributing to the growth and success of Amazon's Logistics Last Mile business.
Collaborative and supportive work environment, with opportunities for professional growth and development.
Competitive compensation and benefits package, including a comprehensive health insurance plan and retirement savings plan.
Flexible work arrangements, including remote work options and a generous paid time off policy.
Access to Amazon's cutting-edge technology and tools, with opportunities to develop and implement innovative solutions.
Opportunity to work with a diverse and inclusive team, with a strong focus on diversity, equity, and inclusion.
Professional development opportunities, including training, mentorship, and career advancement opportunities.
Recognition and rewards for outstanding performance, including bonuses and awards.
Access to Amazon's employee network, with opportunities to connect with colleagues and leaders across the company.
Opportunity to contribute to Amazon's mission to be the most customer-centric company on earth, with a strong focus on customer satisfaction and quality.

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