Amazon Logistics Trust and Safety Specialist

hace 2 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled and experienced Trust and Safety Specialist to join our Amazon Logistics team in Europe. As a key member of our Last Mile Trust and Safety Team, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.

As a Trust and Safety Specialist, you will be responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and SLAs. You will also contribute to process improvement initiatives and support colleagues to increase quality and productivity.

Key Responsibilities
  • Manage escalations across Europe in partnership with our third-party provider and internal business teams, meeting the expected quality and SLAs.
  • Monitor and audit third-party performance in resolving customer escalations and identifying where any misses may have occurred.
  • Ensure the third-party provider is compliant with Amazon's procedures and SLAs while achieving quality and performance metrics.
  • Contribute to process improvement initiatives and support colleagues to increase quality and productivity.
  • Evaluate and resolve customer complaints and issues in a timely and professional manner.
  • Develop and maintain relationships with internal stakeholders, including third-party providers and Amazon teams.
  • Stay up-to-date with industry trends and best practices in trust and safety.
Requirements
  • Proficiency in English, Italian, and French languages.
  • Completed Bachelor's degree or equivalent experience.
  • Experience in customer service and stakeholder management.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer

As a Trust and Safety Specialist at Amazon, you will have the opportunity to work with a dynamic and innovative team, contributing to the growth and success of our business. You will also have access to a range of benefits, including competitive salary, comprehensive health insurance, and opportunities for professional development and growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about trust and safety and have a strong desire to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity.

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