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EU Trust and Safety Specialist
hace 1 mes
As a key member of the Amazon Logistics team, you will play a crucial role in ensuring the seamless delivery of customer orders across Europe. Your expertise in trust and safety will be instrumental in managing escalations, monitoring third-party performance, and driving process improvements to enhance customer satisfaction.
The EU Last Mile Trust and Safety Team is responsible for overseeing multiple programs within the Delivery Service Partner (DSP) organization. Your responsibilities will include investigating and researching customer escalations, identifying areas for improvement, and collaborating with internal and external stakeholders to resolve issues.
To succeed in this role, you will need to possess advanced proficiency in English, Italian, and French, as well as excellent communication and interpersonal skills. Previous experience in customer service and escalations management is highly desirable.
As a valued member of our team, you will have the opportunity to contribute to process improvement initiatives, support colleagues, and work collaboratively with stakeholders to drive business growth and customer satisfaction.
This role can be based in one of our corporate offices in Madrid, London, Milan, Munich, or Paris, and offers a competitive salary and benefits package.
Amazon is an equal opportunities employer and values diversity in the workplace. We are committed to providing a safe and inclusive environment for all employees.
