EU Trust Specialist

hace 4 días


Barcelona, Barcelona, España Engineeringuk A tiempo completo

As an EU Trust Specialist at Engineeringuk, you will be responsible for resolving escalations raised by Amazon Business Customer Advisors on behalf of our customers. This role requires excellent communication skills, conflict resolution, and decision-making abilities.

Key Responsibilities:

  1. Resolve business customer issues escalated to the Amazon Senior Leadership
  2. Effectively communicate with high-profile customers (both internal and external) with a high level of executive presence
  3. Utilise conflict resolution and decision-making skills as applicable to customer; demonstrate highly effective listening skills and patience
  4. Maintain knowledge of CS resources, such as CSC and operational procedures
  5. Collaborate with team members to strive for continuous improvement
  6. Work independently on projects or tasks to identify and resolve issues

Requirements:

  1. Advanced proficiency in English, German, and French language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
  2. Completed Bachelor's degree or equivalent experience
  3. Previous Customer service experience

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