EU Trust Specialist
hace 2 semanas
We are seeking a highly skilled EU Trust Specialist to join our team. As an EU Trust Specialist, you will be responsible for resolving escalations raised by Amazon Business (AB) Customer Advisors on behalf of our customers.
Key Responsibilities:
- Resolve business customer issues escalated to the Amazon Senior Leadership
- Effectively communicate with high profile customers (both internal and external) with a high level of executive presence
- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
- Be aware of and adhere to applicable company policies when dealing with customer interactions
- Maintain knowledge of CS resources, such as CSC and operational procedures
- Collaborate with team members to strive for continuous improvement
- Work independently on projects or tasks to identify and resolve issues
About the Role:
This is an opportunity for you to gain a broader perspective on Amazon Business (AB) by working on escalated issues highlighted by our customers and AB Sales.
Requirements:
- Advanced proficiency in English, German and French language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Completed Bachelor's degree or equivalent experience
- Previous Customer service experience
What We Offer:
We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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