Amazon Logistics Trust and Safety Specialist
hace 2 semanas
Are you passionate about ensuring customer trust and safety in the last mile of delivery operations? Do you have a keen eye for detail and a knack for resolving complex issues? We're looking for a skilled Trust and Safety Specialist to join our team at Amazon Logistics.
About the RoleAs a Trust and Safety Specialist, you will be responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and SLAs. You will also contribute to process improvement initiatives and support colleagues to increase quality and productivity.
Key Responsibilities- Manage escalations across Europe in partnership with third-party providers and internal business teams
- Monitor and audit third-party performance in resolving customer escalations and identifying areas for improvement
- Ensure third-party providers are compliant with Amazon's procedures and SLAs
- Contribute to process improvement initiatives and support colleagues to increase quality and productivity
To be successful in this role, you will need:
- Proficiency in English, Italian, and French language
- Completed Bachelor's degree or equivalent experience
We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you're passionate about customer trust and safety, and have the skills and experience to succeed in this role, we'd love to hear from you.
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