Technical Support Associate

hace 3 semanas


Barcelona, Barcelona, España Arena A tiempo completo

At PTC, we're revolutionizing the way companies operate and interact with their customers. Our software solutions bridge the gap between the physical and digital worlds, enabling businesses to improve operations, create innovative products, and empower their employees. Join our team of 7,000+ professionals who share a passion for innovation, collaboration, and growth. The IT Shared Services Organization is responsible for delivering centralized IT functions that benefit PTC business units globally. As part of this organization, the End User Support team plays a vital role in end-user computing, training, and infrastructure management. The Technical Support Associate will be an entry-level individual contributor working closely with Management to resolve end-user requests and support day-to-day operations. Key Responsibilities:

  • Investigate and troubleshoot complex technical issues related to end-user computing, peripherals, and software.
  • Collaborate with Service Desk teams to escalate unresolved issues and provide timely updates to end-users.
  • Work with cross-functional teams, including facilities and other IT departments, to coordinate problem resolution and implement preventative measures.
  • Develop relationships with end-users to understand their needs and provide personalized support.
Requirements:
  • Familiarity with company end-user computing standards and architecture.
  • Fluent English language skills.
We offer:
  • A competitive salary range of $55,000 - $65,000 per year, depending on location and experience.
  • Opportunities to develop soft and hard skills through seminars, mentorship, and coaching.
  • A vibrant office environment with colleagues from over 15 nationalities.
  • A ticket restaurant card for lunch breaks.
  • Team-building activities and social events with your PTC family.


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