Senior Technical Support Specialist
hace 2 días
Beckman Coulter Life Sciences is a leading provider of life sciences and clinical diagnostics solutions, dedicated to empowering researchers and healthcare professionals to accelerate scientific breakthroughs and improve patient outcomes.
Job SummaryWe are seeking a highly skilled Field Technical Support Specialist to join our team in Barcelona, Catalunya. As a key member of our customer care organization, you will be responsible for providing technical expertise and support to customers across various geographies, ensuring their instrument performance issues are resolved promptly and efficiently.
Estimated Salary: €55,000 - €65,000 per yearKey Responsibilities- Provide frontline technical support to customers via phone, email, or on-site visits, resolving complex instrumentation performance issues through troubleshooting and technical expertise.
- Develop and maintain in-depth knowledge of Beckman Coulter equipment, products, tools, and systems to effectively address customer queries and concerns.
- Collaborate with internal teams, including service supervisors, engineers, and sales representatives, to ensure seamless communication and issue resolution.
- Conduct on-site installations, validations, preventative maintenance, modifications, and repairs of Beckman Coulter equipment, adhering to strict quality and safety standards.
- A minimum associate degree in a technical field, such as biomedical engineering, instrumentation, electrical engineering, or related discipline, or equivalent experience.
- Ability to travel extensively (up to 50%) within assigned geography and occasionally to other areas, with overnight stays as required.
- Fluency in English verbal and written communication skills, with the ability to articulate complex technical information to both technical and non-technical audiences.
- Prior experience in diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory settings, or Field Service Engineer/Biomedical Engineer roles is desirable.
At Beckman Coulter Life Sciences, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement, where you can work from home, allowing you to balance your work and personal life effectively.
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