Senior Technical Support Specialist

hace 2 días


Barcelona, Barcelona, España Robert Bosch Group A tiempo completo

Company Overview

We are a Bosch company that provides services and complex technology-driven solutions in the area of Business Process Outsourcing, making us unique in the Bosch world. We work with leading companies from various sectors across the globe as well as other Bosch units.

Job Description

As a Senior Technical Support Specialist, you will provide digital technical support on products using databases, troubleshooting tools, knowledge articles, and other complex resources. You will also manage renting service subscriptions, billing, updating personal information, and ensuring privacy regulations. Additionally, you will strive to continuously develop and improve processes and service to ensure the best customer experience.

Estimated Salary Range: $60,000 - $80,000 per year, depending on location and experience

Required Skills and Qualifications

  • Good communication skills, both oral and written
  • Able to follow phone etiquette and use formal and polite language
  • Technical background, used to work with IT tools
  • Fluency in European languages (C2 level)
  • Previous experience in customer service, offering technical support on a multichannel platform
  • Advanced user in office tools like MS Office
  • Able to handle stressful situations
  • Teamwork spirit
  • Organized
  • Critical and analytical thinking

Benefits

  • Diversity is an integral part of our corporate strategy
  • We are committed to hiring individuals regardless of culture, generation, race, religion, and belief


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