Senior Technical Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Esko A tiempo completo

About Esko:

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Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters.

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We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

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The successful candidate will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.

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Job Description:

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This role involves providing second-line assistance to Software Support Engineers worldwide. The ideal candidate will utilize their product knowledge to help first-line Support Engineers in complex customer cases.

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The Level 2 Software Support Engineer will also provide direct support to customers with specific language needs and collaborate closely with Level 1 Support Engineers to raise the overall team knowledge.

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A key aspect of this role is leading and taking ownership of small projects such as escalation management and leading meetings.

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Requirements:

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  • ">
  • 5+ years' experience of advanced usage/support of Esko WebCenter">
  • Experience with more Esko products is a big plus">
  • Good level of English language">
  • Capacity to speak other languages such as Spanish, Italian, Dutch, French or German are a big plus too">
  • Familiarity with both macOS and Windows">
  • Good IT troubleshooting skills are a plus too">
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Compensation Package:

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The estimated annual salary for this role is $85,000-$105,000 based on industry standards and location. This figure may vary depending on individual qualifications and experience.

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About Veralto:

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Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments. We are united by a powerful purpose: Safeguarding the World's Most Vital Resources.

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We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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Why Choose Esko?

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Esko offers a dynamic work environment where you can grow professionally and make meaningful contributions. We strive to foster a culture that encourages collaboration, innovation, and personal growth.

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As a Senior Technical Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service and support.

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We are committed to creating a positive impact in the world and believe that every individual has the potential to make a difference. If you're passionate about technical support and want to join a forward-thinking organization, we invite you to explore this exciting opportunity.



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