Technical Support Specialist
hace 2 días
Beckman Coulter Life Sciences is a leading provider of cutting-edge scientific and healthcare solutions. With a rich legacy spanning over 80 years, we have established ourselves as a trusted partner to our customers.
We are currently seeking a highly skilled Field Technical Support professional to join our team. As a key member of our Customer Care organization, you will be responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting.
This role offers an excellent opportunity to drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. You will apply critical thinking to resolve instrumentation performance issues, train our customers, and verify the operational performance and data quality of systems.
You will be part of our East Area team and report to the Service Supervisor responsible for Field Service. This position is located in Barcelona, Catalunya, and will involve remote work arrangements.
Key Responsibilities:- Develop and build knowledge to understand the industry, company, products, tools, and team.
- Provide technical support to customers, including troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.
- Collaborate with internal team members and external customers to deliver successful installations that meet their requirements and ours.
- An associate degree in a relevant field (technical, biomedical, instrumentation, electrical engineering, or related) or equivalent experience.
- Able to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
- Fluent in English verbal and written communication skills (CEFR).
- A competitive salary: $60,000 - $80,000 per year
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a leading provider of scientific and healthcare solutions.
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