Field Technical Support Specialist

hace 3 días


Barcelona, Barcelona, España Beckman Coulter Life Sciences A tiempo completo
Role Overview

We are seeking a highly skilled Field Technical Support Specialist to join our team at Beckman Coulter Life Sciences.

About the Role

This is a remote-based position, and you will be responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting. You will drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.

Key Responsibilities:
  • Apply critical thinking to resolve instrumentation performance issues;
  • Train customers and verify the operational performance and data quality of systems;
  • Develop and build knowledge to understand the industry, the company, products, tools, and teams.
Requirements:
  • Associate degree in a technical field or equivalent experience;
  • Frequent travel to assigned geography, with periodic travel to other areas and overnight stays;
  • Fluent English verbal and written communication skills (CEFR).
Desirable Qualifications:
  • Demonstrated ability to diagnose and repair mechanical, electromechanical, robotics, and/or electronic medical equipment;
  • Previous experience as a Field Service Engineer or Biomedical Engineer;
  • Self-motivated role with high initiative and effective communication with various hierarchical levels.
Benefits:
  • Opportunity to develop and grow within a clear Development Pathway program;
  • Strong leadership team support;
  • Possible remote work arrangement.


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