Field Support Specialist

hace 6 días


Barcelona, Barcelona, España Danaher A tiempo completo
Role Overview

We are seeking a skilled Field Technical Support professional to join our team at Beckman Coulter Diagnostics, a leading provider of diagnostic tools and equipment. As a key member of our customer care team, you will play a critical role in providing frontline support to our customers, resolving technical issues, and driving revenue growth.

Job Responsibilities
  • Provide expert technical support to customers through troubleshooting and repair of instrumentation and equipment.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
  • Collaborate with internal teams to deliver successful installations and meet customer requirements.
  • Stay up-to-date with industry developments and advancements in instrumentation and technology.
Requirements
  • Bachelor's degree in a relevant field, such as engineering or biomedical sciences, or equivalent experience.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Familiarity with laboratory equipment and instrumentation, with a strong understanding of mechanical, electromechanical, and electronic systems.
  • Ability to travel extensively, with occasional overnight stays, to provide support to customers in assigned geography and other areas.
  • Fluency in English, both verbally and written, with proficiency in CEFR (Common European Framework of Reference for Languages).
Benefits

As a Field Technical Support specialist at Beckman Coulter Diagnostics, you can expect a competitive salary of $65,000 per year, plus benefits including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for professional development and growth within our organization.



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