Corporate Service Manager Lead
hace 1 semana
Corporate Service Manager plays a pivotal role in delivering exceptional support to clients and fostering strong relationships. This involves collaborating with clients, contributing to relationship building, implementing business reviews, and ensuring timely execution of agreed actions. By doing so, you will help increase revenue potentials and minimize churn rates.
A key aspect of this role is promoting our value propositions by understanding the practical procedures of achieving goals and delivering value. You must be able to create long-term customer perspectives and make visibility in the client roadmap. This entails understanding the customer's organization, its needs, goals, and challenges.
As an internal and external point of contact, you will be responsible for centralized cooperation within the department and with partners externally concerning your clients. Your primary goal is to engage with customers in a dedicated and regular manner, such as quarterly business reviews, roadmap presentations, and product training.
To ensure proper portfolio management, you will monitor and analyze product usage data to take necessary actions to improve product adoption and reduce churn. Additionally, you will review customer complaints and concerns and work to improve the customer experience.
Your technical skills should include the ability to conduct diagnostics and identify gaps in the customer's product setup and processes. You should also be able to guide customers in implementing improvements allowed by our service.
We are looking for someone with at least 2 years' experience as a Corporate Service Manager or in a similar role. The ideal candidate will have exceptional communication skills, experience working with brand image, and promoting value through customer experience.
The salary for this position is estimated to be around €60,000 - €80,000 per year, depending on location and experience. We offer a range of benefits, including working from home up to 3 days a week, a €500 gross allowance to set up your home office, additional monthly home office allowance, and access to LinkedIn Learning.
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