Corporate Leadership Development Manager
hace 4 días
Empresa Reconocida is revolutionizing the B2B corporate travel market, worth over $1.3 trillion, to connect people in real life in an enjoyable and sustainable way.
About UsWe are a scaling unicorn valued at $1.3 billion, backed by world-class investors with portfolios including Airbnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch, and Deliveroo. Our team consists of A-players from across the travel and technology industries.
Job DescriptionWe are looking for a CC Operations Manager to join our Customer Care team as a key player in shaping the future of the industry.
Responsibilities:- Implement change and develop new processes/SOP's as necessary to provide the ability to better track performance and act on improving it.
- Mentors others in developing leadership behaviours.
- Hires, manages, and leads teams to success.
- Shapes the direction of the team, keeps them focused and motivated to deliver the right results in an ever-changing business environment.
- Works with the outsourcing manager in TravelPerk and CC leadership team to determine strategy, and to ensure that customer service achieves overall goals.
- Solves complex customer service issues by proactively identifying and eliminating the root cause barriers to accuracy, productivity, and quality.
- A bachelor's degree, or higher in operations, business, or a related field, is required.
- A keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.
The estimated salary range for this position is between $100,000 and $140,000 per year, depending on experience and qualifications.
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