Corporate Leadership Development Manager

hace 4 días


Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

Empresa Reconocida is revolutionizing the B2B corporate travel market, worth over $1.3 trillion, to connect people in real life in an enjoyable and sustainable way.

About Us

We are a scaling unicorn valued at $1.3 billion, backed by world-class investors with portfolios including Airbnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch, and Deliveroo. Our team consists of A-players from across the travel and technology industries.

Job Description

We are looking for a CC Operations Manager to join our Customer Care team as a key player in shaping the future of the industry.

Responsibilities:
  • Implement change and develop new processes/SOP's as necessary to provide the ability to better track performance and act on improving it.
  • Mentors others in developing leadership behaviours.
  • Hires, manages, and leads teams to success.
  • Shapes the direction of the team, keeps them focused and motivated to deliver the right results in an ever-changing business environment.
  • Works with the outsourcing manager in TravelPerk and CC leadership team to determine strategy, and to ensure that customer service achieves overall goals.
  • Solves complex customer service issues by proactively identifying and eliminating the root cause barriers to accuracy, productivity, and quality.
Requirements:
  • A bachelor's degree, or higher in operations, business, or a related field, is required.
  • A keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.
Salary and Benefits

The estimated salary range for this position is between $100,000 and $140,000 per year, depending on experience and qualifications.



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