Customer Service Expert for Supply Chain Operations

hace 11 horas


Barcelona, Barcelona, España Werfen A tiempo completo

Job Overview

The Customer Service Expert for Supply Chain Operations will be responsible for providing exceptional customer service and ensuring the timely and complete delivery of goods. This role will work closely with business partners in the supply chain to resolve customer complaints and manage order releases.

About the Position

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Expert for Supply Chain Operations. The ideal candidate will have a strong background in supply chain management, logistics, or a related field, and excellent communication and problem-solving skills.

Key Responsibilities

The Customer Service Expert for Supply Chain Operations will be responsible for:

  • Handling customer inquiries and resolving issues promptly and professionally
  • Managing order releases and working with stakeholders to ensure timely delivery
  • Analyzing customer complaints and identifying opportunities for continuous improvement
  • Collaborating with business partners to improve supply chain processes and operations

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in supply chain management, logistics, or a related field
  • At least 2 years of experience in a similar role, preferably in a customer-facing position
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment
  • Proficiency in relevant software, such as ERP and CRM systems

Salary and Benefits

We offer a competitive salary of €45,000 - €55,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.



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