Customer Service Representative
hace 4 semanas
Overview
At Werfen, we are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. This is a unique opportunity to work in a dynamic environment and make a significant impact on our customers' experience.
Job Summary
The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring timely order releases. As the front-line representative of Werfen's supply chain, you will work closely with internal and external stakeholders to drive customer satisfaction and achieve sales objectives.
Key Accountabilities:
- Handle customer inquiries and complaints via various communication channels.
- Administer day-to-day activities of customer order management, including processing returns and resolving customer issues promptly.
- Oversee order release through tasks created due to data or stock management.
- Conduct root-cause analysis to identify key drivers of complaints and support continuous improvement.
- Identify potential obstacles in the fulfillment process and collaborate with stakeholders to implement corrective actions.
- Liaise with IT to implement system improvements.
Requirements:
- Bachelor's degree in supply chain management, logistics, business administration, engineering, or a related field.
- 2-3 years of experience in supply chain, logistics, or a related function, and at least 1 year of customer service experience.
- Highly recommended: commercial/selling experience, knowledge of master data and table files, advanced skills with Microsoft Office, ERP (SAP) and CRM experience.
- Native fluency in French, intermediate English, and other languages a plus.
Skillset:
- Relentless focus on customers.
- Ability to work well under pressure.
- Team player with excellent interpersonal skills.
- Audacity for paying attention to details.
Salary Range:
We offer a competitive salary range of $65,000-$85,000 per annum, depending on experience and qualifications.
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