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Supply Chain Operations Specialist
hace 1 mes
Company Overview
Werfen is a leading company in the supply chain management industry, dedicated to delivering exceptional customer service and on-time delivery of goods. Our team is passionate about driving customer loyalty and achieving sales and revenue objectives.
Job Summary
The Supply Chain Operations Specialist will be responsible for efficient day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and liaising with other Supply Chain functions to manage order releases. This role works closely with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods according to market specific requirements.
About the Position
The ideal candidate will have a bachelor's degree in Supply Chain Management, Logistics, Business Administration, or Engineering. They will have two to three years of experience in supply chain, logistics, or a related function and at least one year of customer service experience. Knowledge of master data and table files is a plus, as well as advanced skills with Microsoft Office. ERP (SAP) and CRM experience are preferred.
Key Accountabilities
The Supply Chain Operations Specialist will be responsible for:
- Administering day-to-day activities of customer order management, specifically overseeing customer orders, including order entry, document creation, stock allocation, and order release.
- Using root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Identifying potential obstacles in the fulfillment process and working with stakeholders to take corrective action.
- Maintaining digital platforms to keep fast channels and displaying a customer-centric attitude and maintaining strong customer relationships.
- Ensuring clean and accurate data management and analysis, integrating customer data from various reporting channels as necessary.
- Driving continuous improvement in customer fulfillment systems and processes, identifying opportunities for continuous improvement and presenting them to the relevant Front Office Manager in Customer Service.
Networking/Key Relationships
This role requires frequent interaction with Front Office Customer Service teams, including the director, and managers in Customer Service. Additionally, this role communicates regularly with Sales and Planning to resolve issues and ensure that customer expectations are met.
Salary and Benefits
We offer an estimated salary of €45,000 - €55,000 per year, depending on qualifications and experience. Benefits include 2 days remote work and 3 days presential work, with travel requirements not applicable.
