Global Supply Chain Manager for Regional Customer Success

hace 1 semana


Barcelona, Barcelona, España Barry Callebaut A tiempo completo

Barry Callebaut is a leading manufacturer of high-quality chocolate and cocoa products, serving the entire food sector from bean to finished product. We believe in doing well by doing good, reinvesting in the communities we operate in, and our commitment to sustainability shapes a sustainable future for our industry.

The company is headquartered in Zurich and has over 12,000 employees working in more than 40 countries worldwide. We are proud of our values and mission to create the finest Belgian chocolate and have a positive impact on our industry and beyond.

This role will play a crucial part in enabling the Next Level operating model and ensuring the Country Supply Chain organization sits close to markets & customers. The key objectives are to deliver customer service objectives, drive stickiness with customers, and enable long-term growth.

This position will heavily interact with commercial/sales leaders in the markets and key customers to generate deep insights supporting country cluster strategic priorities. It will also take accountability for driving performance improvements in local supply chain activities and delivering improved service and cost-to-serve.

  • This role will partner with Country Cluster MDs to deliver upon customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network.
  • The primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsive service.
  • This role owns and develops the Country Cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective.
  • Leverages and actively manages the Global Business Services process towers & teams and acts as an advocate for end-to-end integration and efficiency.
  • Active relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country Cluster.
  • This role ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times).
  • Owning the Cluster Country supply chain budget & service level.
  • Actively participating in demand validation and sign-off of the Country Cluster.
  • Developing joint business plans with key customers and enabling customer intimacy & proximity.
  • Supporting the development of robust weekly plans and forecast consumption assumptions; leading the country cluster S&OE discussions.
  • Delivering New Product Introduction within the Country/Cluster (incl management of obsolete or outlet inventory).
  • Being the Single Point of Contact for the Country Cluster for any Global/Regional projects.
  • Ensuring Global/Regional processes and policies are implemented and adhered to.

Country Cluster Planning

  • Inputting in monitoring market/customer intelligence and forecast enrichments.
  • Supporting supply balancing activities related to demand shaping (and S&OEs).
  • Agreeing on a final S&OP and Budget demand plan and critical points to be escalated/resolved for Country Cluster.
  • Aligning with commercial teams key NPI and promotions/activations.
  • Providing demand visibility to the supply & execution teams.
  • Delivering performance reviews & intakes with key customers.
  • Monitoring adherence to Operational Plan Reviews (demand, supply and orders).
  • Overseeing regional implementation of S&OP and S&OE decisions.

Requirements

  • A postgraduate degree in a business or supply chain discipline.
  • Proficiency in English.
  • Strong communication and presentation skills.
  • Commercially savvy and balanced professional (excels in expectation management).
  • Ability to lead and manage change in a complex environment.

Travel Requirements: Estimated salary €80,000 - €120,000 per year, dependent on experience.



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