Customer Service and Experience Agent

hace 2 días


Barcelona, Barcelona, España Blu Selection A tiempo completo
Job Description

We are seeking a talented B2B customer service agent to join our team in Lisbon. This role involves interacting with customers via various channels, resolving their queries, and ensuring timely delivery of services.

About the Company

Blu Selection is a renowned international customer experience specialist, operating globally with over 50,000 employees. Our company was founded by two French entrepreneurs in 2000 and has established itself as a leader in delivering personalized customer experiences on behalf of top brands.

Key Accountabilities
  • Provide exceptional customer service via phone, email, and chat.
  • Collaborate with internal departments to ensure seamless customer request processing.
  • Offer solutions to customer complaints in a professional and timely manner.
Essential Skills and Qualifications
  • Native fluency in French and a minimum B2 level in English.
  • Proven track record in customer-facing roles.
  • Strong communication and interpersonal skills.
Remuneration Package
  • Annual salary: €10,740 (€895 gross / month) + up to €1,200 performance bonus.
  • Meal vouchers: €7.23 per workday.
  • Transportation reimbursement.
  • Private health insurance and dental plan after six months.


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